Experience

Twilio

Product Design Manager (Sep 2023 - Apr 2025)

  • Led and grew a globally distributed team of five across Twilio’s Core Platform and Design Systems, delivering foundational experiences across products.

  • Introduced Twilio’s first AI components, launching a foundational AI UI Kit adopted 8,000+ times in Figma and contributing to $1.2M in cost savings within three months.

  • Oversaw the re-architecture of the Twilio Console’s organization and account model, cutting navigation issues by 29% and establishing multi-account management efficiencies.

  • Defined the long-term vision for the design system, doubling team size and partnering with engineering to implement scalable pattern strategies and governance, improving quality and reducing UX debt.

  • Operationalized UX collaboration by restructuring design critique sessions to diversify participation and elevate feedback quality, launching a cross-org project tracker to drive visibility, and establishing weekly design office hours to accelerate support and alignment.

  • Championed career growth by embedding structured feedback loops and clear advancement paths into team rituals, helping designers advance into senior roles.

Staff Product Designer (May 2021 - Sep 2023)

  • Owned UX strategy for Twilio Console’s platform experiences, leading cross-product initiatives to enable scalable self-service and improve customer adoption.

  • Designed and led the implementation of a UX framework for a new internal platform, improving operational efficiency and providing strategic mentorship to a product designer to develop new skills and grow as a contributor.

  • Shaped the customer onboarding experience across multiple product teams, defining a long-term UX vision that informed immediate priorities and broader roadmap strategy.

 

VMware

Senior UX Designer (Mar 2020 - May 2021)

  • Led UX strategy for the Threat Efficacy and Analytics vertical within VMware Security.

  • Designed data-driven workflows that automated threat detection and improved decision-making for enterprise customers.

 

Paylocity

UX Designer (Oct 2019 - Mar 2020)

  • Designed and improved payroll and HR tools for mid-sized businesses, with a focus on the mobile and web Expense product.

  • Enhanced expense workflows to improve usability and efficiency across platforms.

 

GoSpotCheck

Product Designer (Apr 2018 - Oct 2019)

  • Designed mobile and web apps supporting image recognition and machine learning (ML) technologies for field workforce solutions.

  • Delivered fast-paced design iterations as part of a growing SaaS startup, focusing on usability and cross-platform consistency.

 

BiggerPockets

Product Designer (Apr 2017 - Apr 2018)

  • Designed interactive courses and onboarding experiences to support real estate investor education and community growth.

  • Improved user personalization through goal-based learning paths and enhanced profile features.

 

Brightstar (a SoftBank company)

UX Designer (Jul 2014 - Apr 2017)

  • Designed mobile and web experiences for wireless service platforms used across the telecom industry.

  • Delivered key projects including Sprint’s in-store ordering tool and Apple’s first iPhone trade-in and recycling experience.